Effective 30 August 2026

Your information stays within the service.

RoamCare NZ is a launch-stage managed service. This statement explains how we handle information submitted through the customer, operator and service-record workflows.

What we collect

We collect contact details, requested service, town or campground area, preferred dates, vehicle or fabric details, operator routes, application information, job progress and before-and-after photographs. We do not ask operators to publish their exact live campsite.

Why we use it

We use this information to assess requests, quote and arrange services, match approved operators, manage service records, handle safety or complaints, contact applicants and improve the RoamCare system.

Who receives it

Customer contact details are shared only with RoamCare administrators and the approved operator assigned to the job. Service providers that host the platform may process information on our behalf. We do not sell contact details.

Storage and retention

Records are kept only for as long as reasonably required for the service, legal obligations, safety, dispute handling and legitimate business records. Access to customer and operator records is restricted.

Your choices

You may ask to access or correct your information, withdraw from an unconfirmed request, or raise a privacy concern by emailing hello@roamcare.co.nz.

Payments

RoamCare does not currently collect card information through this site. When central online payments are activated, card details will be handled by the selected payment provider under an updated statement.

Changes

Material changes will be dated on this page. We will not use previously collected information for an unrelated purpose without an appropriate legal basis or consent.