Effective 31 August 2026

Your information stays within the service.

RoamCare NZ is a launch-stage managed service. This statement explains how we handle information submitted through the customer, operator and service-record workflows.

What we collect

We collect contact details, requested service, town or campground area, preferred dates, vehicle or fabric details, operator routes, application information and job progress. We do not ask operators to publish their exact live campsite, and this website does not collect payment-card details.

Privacy-friendly website measurement

We record page visits, traffic source, campaign tags, booking or operator calls to action, form starts and successful submissions. This reporting uses a random identifier stored only for the current browser tab. We do not record names, contact details, IP addresses or message content in analytics, and we do not use advertising cookies. Referrer URLs are reduced to their site and page path before storage. Analytics records are automatically removed after 13 months.

Why we use it

We use submitted information to assess requests, quote and arrange services, match approved operators, manage service records, handle safety or complaints, contact applicants and improve RoamCare. Analytics helps us understand which pages and campaigns lead to genuine enquiries.

Who receives it

Customer contact details are available only to authorised RoamCare administration and, when necessary, the approved operator assigned to that job. Platform providers may process information on our behalf. We do not sell contact details or share them for unrelated advertising.

Storage, security and retention

Operational records are stored in platform-managed databases and are accessed through restricted administration routes. We use encrypted HTTPS connections, server-side access checks and security controls intended to prevent unauthorised access. Enquiries and unsuccessful applications are reviewed periodically and removed when they are no longer reasonably needed; records required for completed services, tax, safety, complaints or legal obligations may be kept longer.

Your choices

You may ask to access or correct your information, withdraw from an unconfirmed request, request deletion where RoamCare no longer has a lawful need to retain it, or raise a privacy concern by emailing hello@roamcare.co.nz.

Payments

RoamCare does not currently collect card information through this site. When central online payments are activated, card details will be handled by the selected payment provider and this statement will be updated.

Changes

Material changes will be dated on this page. We will not use previously collected information for an unrelated purpose without an appropriate legal basis or consent.